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How to Reset TiviMate on Firestick, Done Properly
Restarting, refreshing and clearing the cache are the three quickest fixes in IPTV, and they’re often confused. Each one clears something different, so it helps to know which to reach for.
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The steps here work whichever provider you use. Ultra 8K IPTV customers can also send the problem to WhatsApp support at any hour and have the line checked directly.
Restart, refresh, clear or reset?
- Restart: close the app completely (Force stop) and open it again. Clears a stuck stream without touching settings.
- Refresh: reload the playlist or the guide from the server, so new channels and listings appear.
- Clear cache: delete temporary files the app has stored. Settings and logins stay.
- Clear data or reset: return the app to a fresh install. Logins, favorites and settings go, so note them first.
- Remove a profile: delete one saved login from the player, leaving the app installed.
Restart and clear the cache
- Open the app list. Go to Settings > Applications > Manage Installed Applications.
- Pick the app. Select TiviMate.
- Force stop. Choose Force stop to close it completely.
- Clear the cache. Choose Clear cache; leave Clear data alone unless you mean to sign in again.
- Restart the stick. Go to Settings > My Fire TV > Restart, then open the app.
Keep this to hand first
Keep the login message, note which channel groups you hid and, if the player can back up its settings, save a backup first. A full reset is rarely needed: most problems clear with a restart or a cache clear, and a reset only adds the job of setting everything up again.
Notes for Fire TV Stick
The Fire TV Stick has no Ethernet port, but a USB Ethernet adapter fits it and usually fixes Wi-Fi buffering outright. 4K models of the Fire TV Stick play 4K channels at full resolution on a 4K TV with about 25 Mbps to spare; older HD models top out at 1080p. Players that suit it: TiviMate, IPTV Smarters Pro, and OTT Navigator.
Getting a person to look
If nothing above settles it, message Ultra 8K IPTV on WhatsApp. Say which app and device you use, what the screen shows (a photo helps) and whether every channel is affected or just some. With that, support can check your line, reset a connection or move you to another server, at any hour.
FAQ
Questions people ask us
Not covered here? Send it on WhatsApp and a person on the support desk will answer, any hour of the day.
Will clearing the cache delete my login?
How often should I clear the cache?
Does restarting the router help?
What is the difference between restarting the app and the device?
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