Help center
TiviMate Error 401: The Fix List
A refused login looks alarming but is rarely serious. “TiviMate error 401” usually comes down to a typo, an expired line or a connection limit, and you can check all three before you need anyone's help.
- No contract
- 7-day refund
- Login in ~60s
Ultra 8K IPTV logins work in every major player, and support answers on WhatsApp day and night, so if the steps don't settle it, a person can look at your line.
What the error is telling you
- A typo. The server URL, username and password are all case-sensitive, and a space copied along with them is enough to break the login.
- An incomplete address. Xtream Codes logins need the whole server URL, starting with http:// and ending with the port number after the colon.
- An expired plan. When a prepaid period ends, the server refuses the login with the same message it gives for a wrong password.
- Too many screens. If your plan covers one connection and another device is already streaming, the next sign-in is turned away or the first device gets kicked off.
- A stale profile. Some players cache an old login and keep sending it after the details have changed.
Step by step
- Retype the login. Delete the saved profile in TiviMate and type the server URL, username and password by hand instead of pasting them.
- Check the server address. Make sure the URL starts with http:// and ends with the port, for example :8080, with no slash or space after it.
- Check your plan dates. Count from the day you ordered. If the months you paid for have passed, renew first; nothing else clears the error.
- Free up a connection. Stop playback on every other device, wait a minute or two for the session to close, then sign in again.
- Try a second player. Sign in with the same details in IPTV Smarters Pro. If it works there, remove and reinstall the first app.
- Ask for a line reset. Still refused? Send the app name, the device and a photo of the error to Ultra 8K IPTV on WhatsApp so support can check and reset the line.
Habits that prevent it
- Keep the WhatsApp message with your login, so you can copy the details exactly when you reinstall or add a device.
- Note the date your plan ends; prepaid lines stop at the end of the period, and renewing a day early avoids a gap.
- Close the app on devices you aren’t watching, so they don’t hold a connection in the background.
- Keep one profile per line in each player; duplicate profiles with old details cause repeat errors.
About TiviMate
TiviMate is a paid app and runs on Fire TV, Android TV, Google TV, and NVIDIA Shield. It signs in with Xtream Codes or M3U, so an Ultra 8K IPTV login works in it as sent.
When to message support
Ultra 8K IPTV support runs on WhatsApp around the clock. Send the app name, the device, a photo of what you see and roughly when it started; that is usually enough to check the line and sort it out within minutes.
FAQ
Questions people ask us
Not covered here? Send it on WhatsApp and a person on the support desk will answer, any hour of the day.
Why does the app keep kicking me out?
How many devices can use one login?
Why does my login work on one device but not another?
Does “TiviMate error 401” mean my account is banned?
Up next
Where to go from here
Get a login
- Ultra 8K IPTV IPTV subscription pricing, plan by plan$125/yr
- Buy IPTV and activate in under 2 minutes
- Why US households rank Ultra 8K IPTV as the best IPTV service
- How Ultra 8K IPTV stacks up against other IPTV providers
- Launch your own brand with the Ultra 8K IPTV IPTV reseller panel
- Wholesale IPTV restream infrastructure and per-port rates
Devices and apps
7-day refund window
One login. Every screen in the house.
35,000+ live channels in up to 8K from $10.42 a month. Order on WhatsApp and your details arrive about a minute later. No contract to sign.