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How to Clear Cache on TiviMate App, Done Properly

Restarting, refreshing and clearing the cache are the three quickest fixes in IPTV, and they’re often confused. Each one clears something different, so it helps to know which to reach for.

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Ultra 8K IPTV logins work in every major player, and support answers on WhatsApp day and night, so if the steps don't settle it, a person can look at your line.

Which reset does what

  • Restart: close the app completely (Force stop) and open it again. Clears a stuck stream without touching settings.
  • Refresh: reload the playlist or the guide from the server, so new channels and listings appear.
  • Clear cache: delete temporary files the app has stored. Settings and logins stay.
  • Clear data or reset: return the app to a fresh install. Logins, favorites and settings go, so note them first.
  • Remove a profile: delete one saved login from the player, leaving the app installed.

Restart and clear the cache

  • Close the app fully. Force stop TiviMate from the device's app settings, or swipe it away on a phone.
  • Clear the cache. Use Clear cache in the app settings; on iPhone and iPad, offload or reinstall the app instead.
  • Restart the device. Turn the device off and on again to clear its memory.
  • Reopen and reload. Open the app and let the playlist and guide reload.
  • Refresh the playlist. If channels look out of date, use Update or Refresh in the playlist settings.

Keep this to hand first

Keep the login message, note which channel groups you hid and, if the player can back up its settings, save a backup first. A full reset is rarely needed: most problems clear with a restart or a cache clear, and a reset only adds the job of setting everything up again.

About TiviMate

TiviMate is a paid app and runs on Fire TV, Android TV, Google TV, and NVIDIA Shield. It signs in with Xtream Codes or M3U, so an Ultra 8K IPTV login works in it as sent.

When to message support

If nothing above settles it, message Ultra 8K IPTV on WhatsApp. Say which app and device you use, what the screen shows (a photo helps) and whether every channel is affected or just some. With that, support can check your line, reset a connection or move you to another server, at any hour.

FAQ

Questions people ask us

Not covered here? Send it on WhatsApp and a person on the support desk will answer, any hour of the day.

Will a refresh add new channels?

Yes. Refreshing reloads the list from the server, so new channels and corrected names appear.

Does removing a profile cancel my plan?

No. It only deletes the saved login from that player. The line keeps running until the end of the period you paid for.

Does restarting the router help?

Sometimes. If several devices struggle at once, restart the router; if one app misbehaves, restart that app first.

What is the difference between restarting the app and the device?

Restarting the app clears its memory. Restarting the device clears everything running on it, which helps after a system update or when several apps misbehave.

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