Guide
How to Fix TiviMate Channel Guide
Guide problems look like a broken service but rarely are. The listings come from their own file, and “TiviMate channel guide” usually traces back to that file not loading, not refreshing or not matching the channels.
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This guide is written for US viewers and keeps to what is useful: how it works, what to watch for, and what to do next.
How EPG data works
Providers publish guide data as an XMLTV file. Xtream Codes logins usually pull it in automatically, while M3U playlists often need the guide link pasted in by hand. Each channel carries an ID that has to match an entry in that file, so one channel with empty listings is normally a mismatch rather than a missing show.
Ultra 8K IPTV supplies guide data for about 99% of its channels, and catch-up keeps the last 7 days available on channels that support it, so a missed program is often still there to play.
What the symptoms mean
- An empty grid after setup: the guide hasn’t downloaded yet, or the M3U playlist has no guide link attached.
- Listings that stop after a few days: the automatic update is off or failing.
- The wrong shows on a channel: two channels share a guide ID, or the channel is mapped to another region’s listings.
- Times a few hours out: a time-zone offset between the guide and the device.
In practice
- Refresh the guide. Open the player’s EPG or TV guide settings and start a manual update.
- Add the guide link. On an M3U playlist, paste the XMLTV link that came with your login into the EPG source field.
- Fix the time offset. If listings are a few hours out, set the guide’s time shift to match your time zone.
- Schedule a daily update. Set the guide to refresh once a day so the grid never runs dry.
- Clear the stored guide. If listings are stuck, clear the guide cache or remove and re-add the EPG source.
- Report a missing channel. If one channel still shows nothing, send its name to Ultra 8K IPTV on WhatsApp so its guide ID can be checked.
About TiviMate
TiviMate is a paid app and runs on Fire TV, Android TV, Google TV, and NVIDIA Shield. It signs in with Xtream Codes or M3U, so an Ultra 8K IPTV login works in it as sent.
From here to watching
- Pick a plan: $24.99 for a month, or $125 for a year (about $10.42 a month).
- Order on WhatsApp; the login arrives in about 60 seconds.
- Install a player such as TiviMate, IPTV Smarters Pro or IBO Pro Player.
- Sign in, load the guide, and if it isn't for you, ask for a refund within 7 days.
FAQ
Questions people ask us
Not covered here? Send it on WhatsApp and a person on the support desk will answer, any hour of the day.
Do I need a separate guide subscription?
Why are the listings a few hours off?
Why does the guide show “no information” on some channels?
How often should the guide update?
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